How to Set Up and Manage Alerts

Create a new Alert

To set up a new alert:

1. Go to the Alerts tab

2. Click Add Alert

3. Fill in the alert details:

   • Name your alert

   • Choose the Social Account the alert applies to

   • Select the Record Type (e.g., post, comment, message)

   • Set one or more Triggers, such as:

     • Keywords

     • Profanity

     • PII (Personally Identifiable Information)

     • Images

     • User

   • Choose the Email Frequency (how often alerts are sent)

   • Add the Email Distribution List (who should receive the alerts)

Tip: You can set multiple triggers in a single alert to customize exactly what you want to be notified about.

Manage Alerts

All of your alerts are listed in the Alerts tab. From here, you can:

• Edit an existing alert to change its settings

• Delete alerts you no longer need

View Triggered Alerts

When an alert condition is met, it will automatically appear in the Alerts tab under Triggered Alerts. Each triggered alert includes:

• The type of trigger that was matched (e.g., keyword, PII, image)

• The record that caused the alert (e.g., the specific post or comment)

• The social account it relates to

• The time and date the alert was triggered

This view allows you to quickly review and take action on flagged content, helping you stay informed and respond efficiently.